Shipping and Handling

Although we can not do so with each and every order, we make every effort to ship your order within 2-3 business days, however most orders are sent the same or next business day. We are able to send most goods via off-peak ground, or express services, based on the destination and package size.

We utilize multiple shipping partners to facilitate the shipping of some items. This is done to help maintain adequate inventory levels, to keep our costs to a minimum when dealing with large or otherwise bulky items, and to increase our offerings with uncommon or seldomly requested items.

Delivery is charged from $6.95 per order. During checkout the freight cost will automatically be added to the sub-total.

Heavy and Bulky goods may have shipping surcharges which are added to the standard shipping rate. This will be noted in the actual product listing.

From time to time we may offer 'free shipping' or 'discounted shipping' promotions. During these events, free shipping applies only to ground services and will exclude certain items primarily large, bulky or items with excessive weight.

It is the customer's responsibility to ensure they can accept all deliveries and provide a signature as proof of delivery if required. If an order is returned to us, we reserve the right to cancel the order and refund the amount paid, less shipping costs. We will always try and contact you prior to this.

Re-Delivery may incur an additional charge. Returned goods due to non-delivery may incur applicable charges

In regards to special shipping instructions, we will pass this information to the carrier used, however, no assurance is given as to whether the instructions are met.

Damaged or Faulty Goods

Whilst due care is taken when packing your order, it is your responsibility to ensure there are no breakages or missing items at the time of delivery. By signing for a delivery you are accepting that the order is complete and intact. If you order is partially shipped (i.e. there are products still to send, a remark will appear in the comments section of the shipping label).

If goods have been damaged or broken in transit then you must refuse to accept the order and notify us immediately. We will replace or repair any item that has been damaged in transit where required.

By signing for and accepting a delivery you are acknowlegding that the product has arrived in good condition. If the packaging is damaged in any way please inspect the contents prior to signing for it.

Exceptions to this are at the discretion of Pets 1 Pty Ltd management and staff. We will however do everything possible to rectify any issues incurred related to damage in transit.

Prior to returning any products you must contact us for authorisation. Merchandise returned without authorisation may be declined and returned to sender, at the senders expense.

All damage claims must be filed with the carrier (if damage is noted at the time of delivery). We will provide you full assistance in the unlikely event.

For warranty claims, please contact us to make appropriate arrangements.

Please select your purchase items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for refund or exchange. Exceptions to this are at the discretion of Pets 1 Pty Ltd management and staff.

All returns and Breakage notifications must be made within 5 business days of original delivery

Pets 1 Pty Ltd